Ekorra Terms of Use
Version 1.3 — September 12, 2026 · Effective date: September 12, 2026
This document is a translation of the French original. In case of discrepancy, the French version prevails.
These terms (the "Terms") govern the use of the Ekorra platform (the "Service"), operated by Neural North (the "Operator", "Ekorra", "we"), by any entrepreneur, firm or business holding an account (the "Customer", "you"). The persons from whom you request documents through the Service are your end clients (the "Uploaders"). By creating an account or using the Service, you accept these Terms.
1. The Service
1.1. Ekorra is a document collection tool: you describe a file (profile or call transcript), Ekorra suggests a list of documents to request, your Uploader uploads them through a secure portal accessed by a personal link, each file undergoes an artificial-intelligence-assisted check upon receipt, and you make the final decision on each document during your review. Depending on your agreement, the Service includes the web interface, the Uploader portal, the API and webhooks.
1.2. Questions and answers about your files. Documents are indexed when they are checked (text transcribed page by page, vector representations) so that you can ask questions about the documents of one file or of all the active files (requests sent or under review) in your workspace, and so that each Uploader can ask questions about their own request. Answers cite the document and page they come from; where no source is found, the assistant says so. The index is processed in Canada, segregated to your workspace, deleted when a document is replaced or removed and, at the latest, with the request (section 8).
1.3. Sharing documents with your Uploaders (feature offered depending on your plan — "Premium"). When you enable it in your workspace settings (it is disabled by default), you can send documents to an Uploader through their portal. The Uploader is notified by email, without the document appearing in it. To view or download these documents, the Uploader confirms access to their email address by means of a one-time code (valid ten (10) minutes), after which their device is recognized for thirty (30) days; uploading their own documents remains accessible through their personal link alone. You see the date and time of the first viewing and of the last download of each sent document (viewing receipt) and can withdraw a sent document.
2. The role of artificial intelligence — and yours
2.1. Document suggestions, file checks, fields extracted from documents, assistant replies and answers to questions about your files are produced by AI systems. They are provided as an aid and may be incomplete or inaccurate; an answer, even with a citation, must be verified against the source before you act on it.
2.2. No decision is fully automated: every verdict (approval or rejection of a document) is made by you. You remain solely responsible for your professional decisions, for the final verification of documents and for meeting the deadlines of your own files (financing, tax, etc.).
2.3. Ekorra does not provide accounting, legal, tax or financial advice.
3. Account, acceptable use and operations
3.1. You access the Service through your Google account or through a sign-in link sent to your email address. You are responsible for keeping your access credentials and API keys confidential, and for all activity carried out under your account.
3.2. You agree to: (a) request from Uploaders only documents you are lawfully entitled to collect; (b) inform your Uploaders of the use of Ekorra where the law so requires; (c) not upload unlawful content; (d) not resell the Service or circumvent its security measures; (e) comply with anti-spam legislation (CASL) for any communication sent through you; (f) not share an Uploader's personal link with third parties; (g) send an Uploader only documents that concern them and that you are authorized to communicate to them; (h) use the questions and answers about your files and the viewing receipts solely for the purpose of processing those files.
3.3. Operations and support. To operate the Service, assist you and enforce these Terms, the Ekorra team has administration tools that give it access to your account information (name, email, business name, plan and trial status, settings, dates) and to usage metadata (number of requests, documents and emails per status, technical log), as well as to the feedback you send us. These tools give no access to the content of your Uploaders' documents, to the fields extracted from them, to detailed check notes, to portal messages or to any access link to a file. The team may record internal support and billing notes on your account; they are never displayed in the Service and remain subject to your rights of access and correction (Privacy Policy, section 9). Every action of the team on your account (recording the plan, enabling an option, internal notes, suspension, changing the trial end date) is recorded in a log stating who acted, on what and when.
4. Personal information and documents
4.1. Documents uploaded by your Uploaders belong to you (or to your Uploaders). Ekorra acquires no ownership right; you grant us only the licence necessary to host, process, check and return these documents to you as part of the Service.
4.2. With respect to the Uploaders' personal information, you act as the person in charge (controller) and Ekorra as a service provider. Processing is governed by the Data Processing Agreement, which forms an integral part of these Terms.
4.3. Service data — documents, extracted fields, search index, questions and answers — is not used to train AI models.
4.4. Any copy of a document that you view, download or export outside the Service is subject to your own professional retention and protection obligations; the automatic deletion described in section 8 does not apply to it.
4.5. The documents you send to an Uploader, viewing receipts, code verification data and the search index follow the same retention and deletion as the request to which they are attached (section 8). The viewing receipt is personal information of the Uploader.
5. Fees and term
5.1. Subject to the free trial period provided for in sections 5.3 to 5.5, fees, billing terms and the subscription term are those set out in the commercial agreement in force between the parties (plan, order form or written agreement).
5.2. Specific terms agreed in writing between you and Ekorra (pricing, term, features, mutual commitments) prevail over these Terms in case of conflict, solely for the matters they cover.
5.3. Free trial period. Every new account benefits from a free trial period of three (3) months from the date the account is created. During that period, you have access to all features of the Service, except for options offered on request — including sharing documents with your Uploaders (section 1.3, "Premium") — which are not part of the trial unless Ekorra enables them at your request. No payment card is requested when the account is created and no payment is charged automatically: the trial does not convert into a paid subscription on its own. Only one trial is offered per Customer: a new account created for the same firm or legal entity, or by a person who controls a Customer that has already benefited from a trial, does not open a new trial period, and Ekorra may then record it as having "no plan" and apply the rules of section 5.4 to it. Ekorra may change or withdraw the trial offer for accounts created after the change, without effect on trial periods already under way.
5.4. End of the trial period. The end date of your trial is shown in the Service. No later than the end of the trial, you choose a plan, agreed in writing in accordance with sections 5.1 and 5.2, which Ekorra records on your account; the Service then continues without interruption. If no plan has been agreed when the trial ends, you have a grace period of fourteen (14) days during which the Service remains fully accessible. After that period, Ekorra may place your account in read-only mode: you can still view your files, finish reviewing requests already sent and export your documents, but you can no longer add clients or create or send new requests. Read-only mode does not affect your Uploaders' portals: a request already sent continues and completes normally. Read-only mode is not a termination: choosing a plan agreed in writing restores full access, and you may close your account at any time (section 8.1). Your documents and those of your Uploaders are never withheld as security for payment; they remain governed by section 8 and by our Privacy Policy, including deletion twelve (12) months after each request is closed (section 8.3).
5.5. Terms applicable during the trial. The trial is free, but it is not unregulated: these Terms apply to it in full, including sections 3 and 4 (account, acceptable use, personal information and licence), the Data Processing Agreement and section 7. You are responsible, from day one, for the personal information of the Uploaders you collect through the Service, just as a subscribed Customer is. The trial carries no service level commitment beyond section 6.
6. Availability and support
The Service is provided "as is". We aim for reasonable commercial availability and remedy failures diligently. Service level commitments, if any, are those set out in the commercial agreement in force between the parties; absent such an agreement, no service level is guaranteed.
7. Limitation of liability
7.1. To the extent permitted by law, Ekorra's total liability, all causes combined, is limited to the fees paid by you during the twelve (12) months preceding the event.
7.2. Ekorra is not liable for indirect or consequential damages, including: loss of business opportunity, a deadline missed by an Uploader or by you, a decision made in reliance on an AI check, loss of profits.
7.3. Nothing in these Terms excludes liability that cannot be excluded by law (including gross or intentional fault).
8. Termination, suspension and return of data
8.1. Closing the account. Either party may terminate in accordance with the commercial agreement in force. Where your plan is billed monthly, without a commitment period, you may end it at any time, without fees or notice, by written notice to contact@ekorra.com: the subscription and full access continue until the end of the monthly period already billed, then end. During the trial period and for as long as your account is in read-only mode (sections 5.3 and 5.4), you may close your account at any time by the same written notice. A written agreement providing for a commitment period or other termination terms prevails (section 5.2).
8.2. Upon termination, you have thirty (30) days to export your documents. After that period, the Uploaders' documents and personal information are deleted in accordance with the Data Processing Agreement and our Privacy Policy.
8.3. Independently of termination, the documents of a request — including those you sent to the Uploader, the search index, viewing receipts, verification data, portal messages, the document suggestions and the description (profile or transcript) the request was built from, and the entries of the technical email log attached to the request — are securely deleted twelve (12) months after that request is closed, unless you instruct otherwise or the law requires otherwise. Closing means the end of your review (request marked complete); a request you have not closed (draft, request sent or under review) is not covered by this deletion until it is. Deletion is carried out by a daily process, in calendar months; it takes effect in our backup copies no later than forty (40) days afterwards. An archive record without content remains accessible: the status of the request, its dates and stages, its purpose, the names of the documents requested and the check rules you had set, together with a count of what was deleted and the date of deletion. Copies you have exported are governed by section 4.4.
8.4. Suspension. In case of a serious breach of these Terms (in particular of sections 3.2 and 4), we may suspend your account. During the suspension, every action on your account is refused (signing in remains possible so that the status of the account can be shown to you) and your Uploaders' portals become read-only: they can view the status of their request and the documents you have already sent them, but can no longer upload, submit, ask the assistant questions or write to you. A suspension deletes no data; lifting it restores all access. We inform you in writing of the reason for the suspension and, where the breach can be remedied, of the conditions for lifting it. If the suspension leads to termination, the export provided for in section 8.2 is made possible for you for thirty (30) days, unless prohibited by law.
9. Changes
We may amend these Terms with reasonable notice (at least thirty (30) days for any change unfavourable to you), given by email or within the Service. Continued use constitutes acceptance.
10. Governing law and language
10.1. These Terms are governed by the laws of Quebec and the applicable federal laws of Canada. The courts of the judicial district of Montreal have exclusive jurisdiction, subject to mandatory jurisdictional rules.
10.2. These Terms were drafted in French. This English version is provided for convenience; in case of discrepancy, the French version prevails. / Les présentes ont été rédigées en français; en cas de divergence, la version française prévaut.
11. Miscellaneous
Assignment (prohibited without consent, except in a corporate reorganization), entire agreement (Terms + Data Processing Agreement + written specific terms, if any), severability, survival of sections 4, 7, 8 and 10.
Operator: Neural North · 4432, rue Saint-Michel, Montréal (Québec) H1Y 3J7 · contact@ekorra.com Privacy: vie-privee@ekorra.com
Version history: 1.3 (September 12, 2026) — operations and support (section 3.3), ending a monthly plan (section 8.1), deletion mechanism and archive record (section 8.3), suspension (section 8.4), clarifications (sections 1.2, 1.3, 5.3 and 5.4) · 1.2 (September 11, 2026) — free trial period (sections 5.1, 5.3 to 5.5 and 8.1) · 1.1 (September 10, 2026) — sharing documents with Uploaders, one-time code, questions and answers about files · 1.0 (September 10, 2026) — first published version.